We welcome visitors to the nursery but if you do want to visit then we ask that you please telephone first to make sure that there is somebody here to assist you. Our telephone number is 01205 820314.

What size are the cacti and succulents you have for sale?

The plant sizes vary according to species, rate of growth etc, but the general rule is that they are all ready for potting into 3 inch diameter pots.

How soon will I receive my plants?

Our all the year round mail order service is good-natured and efficient, and orders are usually despatched within seven working days of receipt at the Nursery, but please allow up to 14 days.

How will my plants be delivered?

Your plants will be sent to you ex-pots, with most of the soil removed from the roots, and carefully wrapped in newspaper. The plants travel happily this way, and postal charges are kept to a minimum. Each plant is individually wrapped, and is accompanied by a label. The number on the label refers to the plant number and name listed on our catalogue pages. On receiving your plants they should be potted up in any John Innes compost as described on our growing tips page.

Do you deliver outside of the UK?

We despatch all of our stock to any location in the UK and EU.

What are your postage costs?

Postage and packing is £2.95 per order within the UK and £4.95 per order within the EU.

What is your refund policy?

Customers are usually delighted with our goods and service, but if a mistake does occur please let us know, and we will do all we can to put things right for you, without any haggling or unpleasantness. You can choose either an exchange or replacement of the goods or a full refund of your money if you are unhappy with anything you have purchased.

Is online shopping safe?

To protect your payment information, our online shop uses a completely secure encryption system called 128-bit SSL (Secure Sockets Layer) which is currently the highest protection level available on the Internet. All of your sensitive information is encrypted before leaving your computer. When you go to the checkout page to complete an order you can check for yourself that the encryption is working by looking for the padlock icon in your web browser's status bar at the bottom of your screen.

However if you would rather not shop online we are happy to take telephone orders. Just let us have your name, address and the code numbers of the items required and we'll then get your order together, ready for despatch as soon as we receive your cheque. Alternatively we are happy to take your card details down and process the order straight away. We are of course also happy to accept orders received by post if you prefer.

I can't get the shopping basket to work correctly!

Our online shop requires the use of small text files called cookies. If your security settings are set too high, these cookies cannot be written to your computer and you may experience difficulties with the basket. Listed below are instructions on how to alter your security settings to allow CyberShopUK cookies in a variety of different web browsers. Remember to save your settings and restart your browser after making any changes.

• If you are using Internet Explorer 7, click on the "Tools" menu, then "Internet Options" and then click the "Privacy" tab. Click on the "Advanced" button and tick the “Override Automatic Cookie Handling” and “Always accept session cookies” option boxes. Also, make sure that the "First-party Cookies" and "Third-party Cookies" options are set to "Accept".

• If you are using Internet Explorer 6, click on the "Tools" menu, then "Internet Options" and then click the "Privacy" tab. Drag the slider on the left down to "Medium", and Click OK.

• If you are using Internet Explorer 5, click on the "Tools" menu, then "Internet Options" and then click the "Security" tab. Click the Web content zone you want, and then click "Custom Level". Scroll down to the Cookies section, and tick the "Allow Per-session Cookies (Not Stored)" option box.

• If you are using Firefox 2, click on the "Tools" menu, then "Options" and then click the "Privacy" tab. Tick the "Accept cookies from sites" option box.

• If you are using Firefox 1, click on the "Tools" menu, then "Options" and then click the "Privacy" tab. Click on "Cookies" and select the "Allow sites to set cookies" option.

• If you are using Opera, click on the "Tools" menu, then "Preferences" and then click the "Advanced" tab. Click on "Cookies" and select the "Accept cookies" option if you are using Opera 9 or select the "Allow all cookies" option if you are using Opera 8.

• If you are using Mozilla 5.0 / Netscape 7.1, click on the "Edit" menu, then "Preferences" and then click the "Privacy & Security" category. Click on "Cookies" and then select the "Enable all cookies" option.